Returns Policy

Eligibility

  1. Return Request: You must submit a return request within 14 days of the delivery date of your package. Returns made after this period will not be accepted. We aim to process all returns and refunds within 3 business days upon receiving the returned item.

  2. Condition of Items: To be eligible for a return, the item must be in the same condition as received—unworn, unused, with tags (not removed), and in its original packaging. You’ll also need the receipt or proof of purchase.

  3. How to Start a Return: To initiate a return, please contact us at [email protected]. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior return request will not be accepted.

For any questions regarding returns, feel free to reach us at [email protected].

Damages & Issues

Please inspect your order upon receipt. If you find that the item is defective, damaged, or if you received the wrong item, contact us immediately. We will evaluate the issue and work to resolve it.

Exchanges

  1. Contact for Exchanges: The fastest way to ensure you receive the correct item is to contact our customer service via email at [email protected].

  2. Single Exchange Policy: We allow only one chance for returns and exchanges, so please confirm before returning any items.

Refunds

  1. Refund Process: We will notify you once we have received and inspected your return. If approved, the refund will be processed to your original payment method. Please note that it may take time for your bank or credit card company to process and post the refund.

  2. Tracking Updates: Ensure you update the tracking number and logistics carrier in the Returns Center or provide this information via email as soon as you ship your return.

  3. Processing Delays: Due to limited staffing, our team may take up to 3 business days to process returns and refunds. If it has been longer than two weeks, please contact us at [email protected].

Additional Notes

  1. Shipping Fees: If you choose to return an item because you no longer want it or selected the wrong item, you will be responsible for the shipping costs. Please double-check the product information, including the size chart, before making a purchase. We appreciate your understanding.

  2. Non-Refundable Fees: Please note that shipping costs and any duties and taxes incurred will not be refunded unless the item arrived damaged, faulty, or if the package was lost or damaged.

  3. Return Address: Do not send your return to the address on your package, as this is not the return address and will affect the processing of your return. Our returns warehouse is located in the United States and Hong Kong, and we are working to establish additional warehouses in other countries.

  4. Third-Party Purchases: Currently, we have not authorized any third-party vendors for business purposes. Any purchases made through unauthorized third parties are not covered under our warranty.